Purchasing rules
1. General provisions.
1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the e-store.
1.2. The Seller reserves the right to change, amend or supplement the rules at any time, taking into account the requirements established by legal acts. The Buyer is informed on the e-store website. When the Buyer makes purchases in the e-store, the Rules in force at the time of placing the order apply.
1.3. The following have the right to purchase in the e-store:
1.3.1. capable natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they independently dispose of their income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above-mentioned persons.
1.4. By approving the rules, the Seller also guarantees that, in accordance with clause 1.3 of the rules, the Buyer has the right to purchase goods in the e-store.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, having created a shopping cart in the e-shop, specified a delivery address, selected a payment method and familiarized himself with the Seller's rules, clicks the "Confirm order" button (see point 5 "Ordering goods, prices, payment procedure, terms").
2. Protection of personal data.
2.1. The Buyer can order goods in the e-store:
2.1.1. by registering in this e-shop – by entering the data requested during registration;
2.1.2. without registering in this e-shop.
2.2. When ordering goods in the manner provided for in clause 2.1 of the Rules, the Buyer must indicate the Buyer's personal data necessary for the proper execution of the order for goods in the relevant information fields provided by the Seller: name, surname, delivery address, telephone number and e-mail address.
2.3. By approving these rules, the Buyer agrees that the Buyer's personal data provided in clause 2.2. will be processed for the purposes of selling goods and services in the e-store, analyzing the Seller's activities and for direct marketing.
2.4. By agreeing to the processing of the Buyer's personal data for the purpose of selling goods and services in the Seller's e-shop, the Buyer also agrees to the sending of information messages necessary for the fulfillment of the order for goods to the e-mail address and telephone number specified by the Buyer.
2.5. By registering in the e-store and ordering goods, the buyer undertakes to keep his login details safe and not to disclose them to anyone.
3. Buyer's rights and obligations.
3.1. The Buyer has the right to purchase goods in the e-store in accordance with the procedure established in these Rules and other information sections of this e-store.
3.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods with the e-store by notifying the Seller in writing (by e-mail, indicating the desired return of the goods and its order number) no later than within 14 (fourteen) business days from the date of delivery of the item, except in cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (e.g., when the contract is concluded for the sale of hygiene products - bedding; see information on the website of the Public Institution "Vartotojų centras" http://www.vartotojucentras.lt/istatymas.php?id=1038, "Peculiarities of return and exchange of non-food goods" item 18.).
3.3. The Buyer may exercise the right provided for in paragraph 3.2 of the Rules only if the goods have not been damaged or their appearance has not substantially changed, and they have not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.
3.6. The Buyer undertakes not to transfer his login details to third parties. If the Buyer loses his login details, he must immediately inform the Seller about this using the means of communication specified in the "Contacts" section.
3.7. By using the e-store, the Buyer agrees to these Terms of Sale and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
4. Seller's rights and obligations.
4.1. The Seller undertakes to provide all conditions for the Buyer to properly use the services provided by the e-store.
4.2. If the Buyer attempts to undermine the stability and security of the Seller's e-store or violates its obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer's access to the e-store or, in exceptional cases, cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right to privacy regarding the Buyer's personal information specified in the e-store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering goods, prices, payment procedure, terms.
5.1. The Buyer can make purchases in the e-store 24 hours a day, 7 days a week.
5.2. The Agreement enters into force from the moment the Buyer clicks the "Confirm order" button, and upon receiving the order, the Seller confirms it - sends a confirmation email to the e-mail address specified by the Buyer.
5.3. The prices of goods in the e-shop and in the formed order are indicated in euros, including VAT.
5.4. The Buyer shall pay for the goods in one of the following ways:
5.4.1. Payments can be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas electronic banking services. Payments are available in euros. Payments are processed using the MakeCommerce.lt payment platform.
5.5. The Buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the goods will the goods parcel be formed and the delivery time for the goods be calculated.
6. Delivery of goods.
6.1. The buyer, having selected the delivery service during the order, undertakes to indicate the exact delivery location of the goods.
6.2. The Buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer does not have the right to make claims against the Seller regarding the delivery of the goods to an inappropriate entity.
6.3. The Goods are delivered by the Seller or a representative (courier) authorized by the Seller.
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock, and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of the goods.
6.5. In all cases, the Seller is exempted from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.
6.6. The Buyer must in all cases immediately inform the Seller if the shipment is delivered in a crumpled or otherwise damaged package, if the shipment contains unordered goods or an incorrect quantity, or if the goods are incomplete.
6.7. In all cases, the Buyer, having noticed damage to the packaging during delivery, must indicate the remarks in the delivery document provided by the courier or draw up a separate act regarding these damages. The Buyer must do this in the presence of the courier. Failure to perform such actions shall release the Seller from liability to the Buyer for damage to the goods related to damage to the packaging that the Buyer did not mark on the courier's delivery document.
7. Product quality, guarantees.
7.1. The data of each product sold in the e-store is generally indicated in the product description for each product.
7.2. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the e-store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.
7.3. The Seller provides a quality guarantee valid for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of such goods.
7.4. If the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant legal acts shall apply.
8. Return and exchange of goods.
8.1. Defects in the sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the Rules for Returning and Replacing Goods approved by the Order of the Minister of Economy of the Republic of Lithuania of 29 June 2001 No. 217 “On Approval of the Rules for Returning and Replacing Goods”, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products – bedding items; see information on the website of the Public Institution “Vartotojų centras” http://www.vartotojucentras.lt/istatymas.php?id=1038, “Peculiarities of Returning and Replacing Non-Food Goods” item 18.). Money for returned goods is in all cases transferred only to the payer’s bank account.
8.2. In order to return the product(s) in accordance with clause 8.1 of the Rules, the Buyer may do so within 14 (fourteen) business days from the date of delivery of the goods to the Buyer, by informing the Seller via the means of communication specified in the contact section, indicating the name of the returned product, order number and reasons for the return.
8.3. When returning goods to the Buyer, the following conditions must be met:
8.3.1. the returned item must be in its original, neat packaging;
8.3.2. the product must be undamaged by the Buyer;
8.3.3. the product must be unused and in its original condition (labels not damaged, protective film not torn, etc.) (this point does not apply in the case of a returned product of poor quality);
8.3.4. the returned product must be in the same configuration as the Buyer received it;
8.3.5. When returning a product, it is necessary to provide a document of its purchase.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in Article 8.3.
8.5. When returning the wrong product and/or a product of poor quality, the Seller undertakes to take back such products and replace them with similar suitable products.
8.6. In the event that the Seller does not have suitable goods for replacement, the Buyer will be refunded the amount paid, excluding the price for delivery.
9. Buyer and seller liability.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not liable for the consequences arising therefrom and acquires the right to claim compensation for direct losses incurred by the Buyer.
9.2. The Buyer is responsible for the actions taken while using this e-shop.
9.3. The registered Buyer is responsible for the transfer of his/her login data to third parties. If the services provided by the e-store are used by a third party who has logged in to the e-store using the Buyer's login data, the Seller considers this person to be the Buyer.
9.4. The Seller is exempted from any liability in cases where losses arise due to the Buyer not having read these Rules, despite having been given such an opportunity, despite not having taken into account the Seller's recommendations and the Buyer's obligations.
9.5. If the Seller's e-store contains links to the e-websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information contained there or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
9.6. In the event of damage, the at-fault Party shall compensate the other Party for direct losses.
10. Marketing and information.
10.1. The Seller may, at its discretion, initiate various promotions in the e-store.
10.2. The Seller has the right to unilaterally, without separate notice, change the terms and conditions of the promotion, as well as cancel them. Any change or cancellation of the terms and conditions and procedure of the promotion is valid only in the future, that is, from the moment of their execution.
10.3. The Seller sends all notifications via the means of communication specified in the Buyer's registration form.
10.4. The Buyer shall send all messages and questions to the telephone numbers and e-mail addresses specified in the "Contacts" section of the Seller's e-store.
10.5. The Seller is not liable if the Buyer does not receive sent information or confirmation messages due to disruptions in the networks of Internet connection and email service providers.
11. Final provisions.
11.1. These Rules for the purchase and sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
